Customer Service plays an important role in maintaining client relationships which act as a key to continuing revenue. This is the process of ensuring customer satisfaction with a product or service that takes place while performing a transaction for a customer such as making a sale or returning or products or items. It is primarily the personnel that directly interacts with customers that form customer’s perceptions of the company as a whole. Look down for outline of Customer Service Courses.
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Customer Service Courses Outline
Content In This Article
Customer Service Courses consists of eight different modules explaining the content and objectives of the course. The course modules include the following modules which are represented below:
- Customer Analysis – Knowing about Customer
- Customer Service – Communication Skills
- Introduction to Customer Service
- Stress Management Strategies
- Time Management Strategies
- Telephone Customer Service
- Calming Upset Customers
- Internet Customer Skills
Let’s make a look for various certification programs under the course.
Customer Service Certification Programs
Canadian Council of Professional Certification (CCPC) has introduced various certifications under Customer Services which are helpful to attain jobs under various categories or areas. Some of them are as follows:
- Certified Psychology & Addiction Counsellor (CPAC)
- Certified Suicide Intervention Counsellor (CSIC)
- Certified Client Service Professional (CCSP)
- Certified Professional Manager (CPM)
- Certified Nutrition Manager (CNM)
- Certified Spiritual Director (CSD) etc.
Customer Care Training Courses
Customer Care Training Courses helps us in gaining knowledge in various aspects and study the world. The training course helps the candidates to establish service strategies and behavioral standards of an organization and teaches the front-line receptionists and employees how to answer a phone call effectively. These courses trains the candidates in providing information in required areas of the customers like business, educational institutions, government organizations and industries of all ranges or sizes viz. small, medium or large under health care, insurance, banking and pharmaceuticals etc.
Online Customer Service Training Certificate
CCPC also introduces various customer care training certification programs or courses in online mode either free or with a limited cost i.e. Rs.5, 000/- or above within the duration of 6months.
Customer Service Training Modules Free
CCPC provides all the training material for free which covers all modules under the material and is helpful to understand the concepts in a better or easy methods.
Free Online Customer Service Training Tools
Every company offers their own products whether it might be software or clothing or any other else hiring customer service behind them. There are 6 tools under customer service training which help the candidates to turn new hires into communication experts. Some of them are as follows:
- Articulate Quiz Maker 13
- I Spring Talk Master 8
- I Spring Quiz Maker 8
- I Spring Learn LMS
- Branch Track
- ITY Studio
Free Online Customer Service Training Videos
CCPC provides all necessary facilities or resources to get trained as a customer service agent which includes Customer Service Training Tools & Customer Service Training Videos to get well trained as a good service agent. Some of the videos which motivate and trains the students in a short span as a good customer service agent can be mentioned hereunder:
- Live & Funny Customer Support & Service
- Seinfeld Customer Service Example
- Dealing with Angry Customers
- Bad Customer Service Montage
- Funny Customer Service
- Love your Customers etc.